Privacy policy
Anoraa – Elegance of Jaipur
Privacy Policy
Anoraa – Elegance of Jaipur respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make a purchase from our website, online store, social media pages, or interact with us via WhatsApp, email, or any other channel (collectively, the “Platform”).
By using our Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Information You Provide Directly
- Name , Email address
- Mobile number / phone number , Billing and shipping address
- Pincode, city, state, country
- Order details (products purchased, size, quantity, price, mode of payment, etc.)
- Messages and queries shared via contact forms, WhatsApp, email, or social media
- Feedback, reviews, or testimonials
b) Payment Information
We use third-party payment gateways and banks to process payments.
While you may enter card, UPI, wallet or net banking details at checkout, we do not store your complete card/banking information on our systems.
Such data is handled directly by secure, PCI-DSS compliant payment processors.
c) Automatically Collected Information
When you visit or use our Platform, we may automatically collect:
IP address
Browser type and version
Device type and operating system
Pages viewed, time spent, clickstream data
Referring website or campaign (if any)
General location based on IP (city/region level)
This data is typically collected via cookies, pixels, and similar technologies.
d) User-Generated Content
If you share:
Product reviews
Photos wearing or showcasing Anoraa outfits
Social media posts where you tag us or give permission to use,
we may collect and display this content on our Platform or marketing materials, with due credit where applicable.
2. How We Use Your Information
We use your information to:
Process Orders & Provide Services
Confirm and process your orders
Arrange shipping, delivery and returns
Provide order updates and support
Customer Support
Respond to your queries via WhatsApp, email, calls, or social media
Resolve complaints, returns, exchanges, and size issues
Communication & Marketing
Send order confirmations, invoices, and transactional messages
Send updates about new launches, collections, offers, and special campaigns (only where permitted)
Send personalised recommendations based on your browsing or purchase history (where applicable)
Improvement & Analytics
Understand how customers use our Platform
Improve our website, product range (kurta sets, anarkalis, premium suits), and user experience
Analyse trends related to sizes, styles, colours, and preferences
Legal & Security
Detect, prevent, and address fraud, misuse, or security issues
Comply with legal obligations, tax, accounting, and regulatory requirements
Where required by law, we rely on your consent, performance of a contract (e.g., order fulfilment), or our legitimate business interests to process your personal data.
3. Cookies & Tracking Technologies
Our Platform may use cookies and similar technologies to:
Keep you logged in
Remember your cart and preferences
Measure website traffic and performance
Show relevant offers and products
You can usually manage or disable cookies via your browser settings. However, some essential features of the site may not work correctly if certain cookies are disabled.
4. How We Share Your Information
We do not sell your personal information.
We may share your information with:
Service Providers
Courier and logistics partners (to deliver your orders)
Payment gateways and banks (to process payments)
Website hosting and cloud service providers
SMS, email, and WhatsApp communication platforms
Analytics and marketing tools (e.g., to understand usage patterns)
Group Entities / Business Partners
If Anoraa works through any group companies, franchise partners, or authorised resellers, your information may be shared only as necessary to fulfil orders or provide services.
Legal / Regulatory Authorities
When required by law, regulation, court order, or to protect our rights, customers, or the public.
Business Transfers
In case of a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as part of that transaction, subject to confidentiality.
All such third parties are expected to use your information only for the limited purpose of providing services to us and to handle it in a secure and lawful manner.
5. Data Retention
We retain your personal information:
For as long as necessary to fulfil the purposes outlined in this Privacy Policy
For the duration required under applicable tax, accounting, and legal obligations
Or until you reasonably request deletion, where such deletion is permitted by law and does not conflict with our legal obligations.
Order records and transaction details may be retained for a longer period as required for statutory and audit purposes.
6. Your Rights & Choices
Depending on applicable law, you may have the right to:
Access the personal information we hold about you
Request correction or updating of inaccurate or incomplete data
Request deletion of certain personal information (subject to legal and contractual limitations)
Withdraw consent for marketing communications
Object to or restrict certain types of processing, where permitted by law
You can Unsubscribe from marketing emails/WhatsApp messages by using the unsubscribe option provided in the message (where applicable) or by contacting us.
Contact us to review, update, or request deletion of your information, subject to verification and legal requirements.
7. Data Security
We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We encourage you to:
Use strong, unique passwords for your accounts
Avoid sharing OTPs, passwords, or payment details with anyone claiming to be from Anoraa
8. Children’s Privacy
Our Platform and products are intended for use by adults. We do not knowingly collect personal information from children under 18 years of age.
If you believe a child has provided us with personal information, please contact us so we can delete such data, where required.
9. Third-Party Websites & Platforms
Our Platform may contain links to third-party websites, apps, or marketplaces (for example, social media, payment gateways, or marketplace listings).
We are not responsible for the privacy practices, content, or security of these third-party platforms. We encourage you to review their privacy policies separately.
10. International Data Transfers (If Applicable)
If we store or process data outside of India (for example, on cloud servers located in another country), we will take reasonable steps to ensure that your data is protected in accordance with this Privacy Policy and applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in our practices
Legal or regulatory requirements
Improvements in our services
The updated version will be posted on our Platform with a revised “Last updated” date. We encourage you to review this Policy periodically.
12. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or your personal information, you can contact us at:
Anoraa – Elegance of Jaipur
Email: infoanora4@gmail.com
Phone/WhatsApp: 989198845
Address: 7/302 , lalita park , laxmi nagar -delhi . 11092